Call processing
Call recording
Reports
Contact center
Communication channels
Application interface
System properties
Call processing
| Hotel | PBX | CC | |
|---|---|---|---|
Unlimited number of SIP trunks, including support for registration to the provider's server SIP registrar | ✓ | ✓ | ✓ |
| Multitenant supportPossibility of identical extension in different PBX partitions - partitioning. | ✓ | ✓ | ✓ |
| Unlimited number of simultaneous callsAbility to set an administrative limit on the number of simultaneous calls for different parts of the PBX. | ✓ | ✓ | ✓ |
| Routing of incoming calls based on the number called and the number of the caller | ✓ | ✓ | ✓ |
| Calling privilegesDefining ranges of phone numbers that individual phones/users can call. | ✓ | ✓ | ✓ |
| Blocking of unwanted callsBlacklists and whitelists based on the number of the caller and the called number. Possibility of further processing of blocked calls (e.g. replaying the message, forwarding). | ✓ | ✓ | ✓ |
| Option to limit the maximum length of callsPer day, per month and based on price. | ✓ | ✓ | ✓ |
| Time-based routing of incoming callsSupport for public holidays, including settings for different countries. | ✓ | ✓ | ✓ |
| Possibility to choose the language of messages according to the settings of the trunk or telephone line | ✓ | ✓ | ✓ |
| Call forwarding with distinction between internal and external callsBusy, no answer, permanent, according to login status. | ✓ | ✓ | ✓ |
| Possibility of forwarding to external numbersIncluding options to set different call permissions for forwarded calls and normal calls. | ✓ | ✓ | ✓ |
| Temporary and permanent hiding of caller identificationCLIR | ✓ | ✓ | ✓ |
| Enable/disable additional calls on the line | ✓ | ✓ | ✓ |
| Differentiation of different types of calls by ring tone | ✓ | ✓ | ✓ |
| Music support during transfer and waitingOption to set different Music on Hold for individual parts of PBX and CC queues. | ✓ | ✓ | ✓ |
| Unlimited number and depth of IVR voice menus | ✓ | ✓ | ✓ |
| Addition of caller and called party names based on global lists | ✓ | ✓ | |
| Transferring callsBlind and with consultation | ✓ | ✓ | |
| Group ringing of phones | ✓ | ✓ | |
| Option to record personalised voice messagesIn WAV or MP3 format, or directly from the phone. | ✓ | ✓ | |
| Answering and parking callsCall pickup and call parking, including light indication on the phone button (BLF). | ✓ | ✓ | |
| Unlimited number of conference rooms with PIN code lockingOption to request a master PIN to start the conference. | ✓ | ✓ | |
| External accessDirect Inward System Access. Allows users to use PBX functions by calling a public telephone number after entering a PIN. | ✓ | ✓ | |
| Web softphone using WebRTC technologyGoogle Chrome, Mozilla Firefox and Apple Safari. If there is a license for an IP phone, then it is possible to alternatively use a web softphone with the same extension number under the same license. | ✓ | ✓ | |
| The user can register his/her phone number on any IP phoneOne CC license is required for each phone, which allows multiple users to log in - extension mobility. | ✓ | ||
| Unlimited number of virtual FAXes that allow you to receive and send messagesOne CC license is required for each Virtual FAX. | ✓ |