Call processing
Call recording
Reports
Contact center
Communication channels
Application interface
System properties
Call processing
Hotel | PBX | CC | |
---|---|---|---|
Unlimited number of SIP trunks, including support for registration to the provider's serverSIP registrar | ✓ | ✓ | ✓ |
Multitenant supportPossibility of identical extension in different PBX partitions - partitioning. | ✓ | ✓ | ✓ |
Unlimited number of simultaneous callsAbility to set an administrative limit on the number of simultaneous calls for different parts of the PBX. | ✓ | ✓ | ✓ |
Routing of incoming calls based on the number called and the number of the caller | ✓ | ✓ | ✓ |
Calling privilegesDefining ranges of phone numbers that individual phones/users can call. | ✓ | ✓ | ✓ |
Blocking of unwanted callsBlacklists and whitelists based on the number of the caller and the called number. Possibility of further processing of blocked calls (e.g. replaying the message, forwarding). | ✓ | ✓ | ✓ |
Option to limit the maximum length of callsPer day, per month and based on price. | ✓ | ✓ | ✓ |
Time-based routing of incoming callsSupport for public holidays, including settings for different countries. | ✓ | ✓ | ✓ |
Possibility to choose the language of messages according to the settings of the trunk or telephone line | ✓ | ✓ | ✓ |
Call forwarding with distinction between internal and external callsBusy, no answer, permanent, according to login status. | ✓ | ✓ | ✓ |
Possibility of forwarding to external numbersIncluding options to set different call permissions for forwarded calls and normal calls. | ✓ | ✓ | ✓ |
Temporary and permanent hiding of caller identificationCLIR | ✓ | ✓ | ✓ |
Enable/disable additional calls on the line | ✓ | ✓ | ✓ |
Differentiation of different types of calls by ring tone | ✓ | ✓ | ✓ |
Music support during transfer and waitingOption to set different Music on Hold for individual parts of PBX and CC queues. | ✓ | ✓ | ✓ |
Unlimited number and depth of IVR voice menus | ✓ | ✓ | ✓ |
Addition of caller and called party names based on global lists | ✓ | ✓ | |
Transferring callsBlind and with consultation | ✓ | ✓ | |
Group ringing of phones |